![]() I am a Luxury All-Inclusive Travel Consultant specializing in AMResorts, so I have experienced all the AMResort Properties to include all of Secrets Resorts. If we ever do we will not get a preferred suite or even in that tower as the regular rooms have a better ocean view. We had mixed results on drinks depending on the bar and it you want coffee go to the Amber Now side coffee shop. The resort does not own the beach and the vendor walk the beach but are not pushy. The beach at the resort is a mix of sand area then a pebble area, so not real nice. We took a taxi to the Malecon boardwalk for $5 US and it was a beautiful walk. The room is very comfortable and when our deck hot tub didnt work, they fixed it immediately. We are constantly getting our door knocked on even, with the do not disturb sign out, and have to chain lock it to get from them just walking in. The pool service and restaurant service except our experience with the Italian restaurant werr wonderful. We ended up the fourth floor with a rock wall blocking our ocean view if sitting on the deck. We rented a preferred junior suite with ocean view. Our entire two weeks there the forecast said, "feels like 99%"! More Show less They all worked very hard (while wearing masks) in temperatures of 87-89 degrees F. Actually we would have to recommend for excellence all the SECRETS and NOW staff. We want to acknowledge the excellent service and congeniality of Fernanda ( UVC Sales), Alexandra (Buffet), Jaime (AM fishing), Rodrigo & Pollo (pool aerobics & entertainment, Hugo & Manuel (pool service). Occupancy was kept below 50%, masks were required everywhere but the pool/beach areas or when eating, drinking in other areas. ![]() All employees worked very hard to protect everyone from Covid 19. One employee's fix was, "we could move you to another room".?!! The iPads are portable and could have been taken from another room w/o moving us. They had problems with the rooms iPad (gave us at least three) - they would work for seconds, then blank screen. Our room was lovely w lovely views of all pools/entire facility and ocean.
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